our Privacy
terms & policy
and trust drives business.
1. Introduction and Scope
This Privacy Policy outlines how MarComEdge (referred to as "we," "us," or "our") collects, uses, discloses, and protects your personal data when you interact with our website and utilize our range of services in the UAE.
We are committed to data protection, adhering strictly to the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) of the UAE, and aligning with international standards such as the EU General Data Protection Regulation (GDPR) where applicable.
2. Information We Collect
We collect data based on the nature of our engagement across our service lines.
Data Categories:
A. Direct Personal Data (P.I.): Submitted by you when you inquire about or contract our services.
Examples: Full Name, Company Name, Job Title, Phone Number, Mailing Address, and specific project requirements gathered for Business Development, Startup Management, and Project Management.
B. Usage and Tracking Data (Digital Footprint): Data automatically collected when you visit our website.
Examples: IP Address, Geographic Location, Browser Type, and pages viewed, used for SEO and Marketing analytics.
C. Service-Specific Data (Crucial Update): Data obtained or processed while providing your specific services.
Client Communication / Customer Support:
Communication transcripts (emails, chat logs), service tickets, and feedback.
Web / Product Development:
Client login credentials for websites/hosting, development project details, and end-user data schemas.
Marketing / SEO / Content:
Data related to your target audience profiles, campaign performance metrics, and website visitor analytics.
Our Role (Processor): When handling data belonging to your clients' customers (e.g., in a Customer Support project), MarComEdge acts as a Data Processor, with processing governed by a specific Data Processing Agreement (DPA) with you.
- Information We Collect
- Basis And Purpose Of Data Use
- Disclosure And International Data Transfer
- Cookies And Tracking Technologies
- Your Data Subject Rights (PDPL & GDPR)
- Data Security And Privacy Contact
3. Basis and Purpose of Data Use
Our use of your data is directly tied to delivering your specific service package.
Contractual Necessity (For All Services):
To fulfill our service contract with you, including:
- Executing Project Management timelines and deliverables.
- Conducting Web Development and Product Development services.
- Executing SEO, Content Writing, and Marketing campaigns.
Legitimate Interests (For Internal Operations):
- Managing Client Communication and Customer Support records to ensure service quality and continuity.
- Developing new services based on client demand and market analysis (Business Development).
- Improving the functionality and security of our own internal systems.
Consent (Opt-In Required): To send you marketing materials about new services or industry insights relevant to Branding and Startup Management. You can withdraw this consent at any time.
Legal Obligation: To comply with mandatory UAE legal and regulatory requirements.
4. Disclosure and International
Data Transfer
We share your data only when necessary to perform the services you have contracted:
- Service Delivery Providers: Data is shared with trusted partners essential for delivering your services. These include:
- Web Development/Hosting: Cloud infrastructure and hosting providers.
- Client Communication/Support: Helpdesk or CRM software providers.
- Marketing/SEO: Analytics platforms, advertising networks, and SEO audit tools.
- Affiliated Entities: Shared within MarComEdge's corporate structure (if any) for internal administrative and support purposes.
- International Transfer: If data must be transferred outside the UAE to complete a project (e.g., using a US-based cloud host for a client website), MarComEdge implements necessary safeguards to maintain an adequate level of data protection in line with the PDPL.
4. Disclosure and International
Data Transfer
we share your data only when necessary to perform the services you have contracted:
- service delivery providers: data is shared with trusted partners essential for delivering your services. these include:
- web development/hosting: cloud infrastructure and hosting providers.
- client communication/support: helpdesk or crm software providers.
- marketing/seo: analytics platforms, advertising networks, and seo audit tools.
- affiliated entities: shared within marcomedge's corporate structure (if any) for internal administrative and support purposes.
- international transfer: if data must be transferred outside the uae to complete a project (e.g., using a us-based cloud host for a client website), marcomedge implements necessary safeguards to maintain an adequate level of data protection in line with the pdpl.
5. Cookies and Tracking Technologies
As a digital agency focused on seo and marketing, we use tracking technologies across our own website and potentially in the services we deliver for you.
- marcomedge website: we use cookies for analytics and performance tracking, requiring user consent via a cookie consent banner for non-essential tracking.
- client websites: when we implement tracking on your website for seo and marketing services, we ensure that your website also has a legally compliant mechanism for user consent.
6. Your Data Subject Rights (PDPL & GDPR)
you retain comprehensive rights over your personal data under uae law.
key rights:
- right to access: request a copy of the personal data we hold about you.
- right to rectification: request the correction of inaccurate or incomplete data.
- right to erasure ("right to be forgotten"): request the deletion of your data (e.g., if you are no longer a client and retention is not legally required).
- right to object: object to the processing of your data for direct marketing purposes.
7. Data Security and Privacy Contact
marcomedge maintains robust security across all service environments to protect data (including client websites, communication logs, and project data) using encryption, strict access controls, and secure data storage practices. we retain data only as long as necessary for the services rendered.
contact for privacy matters:
if you have any questions about this privacy policy or wish to exercise your data subject rights: